At St Helens Medical Centre we aim to provide patients with the best care we can. We also appreciate that things do not always go to plan and want to work with you to resolve any problems you may experience. Many enquiries and complaints can be looked into and resolved quickly by discussing them directly with the person who is providing your care, or the Practice Manager. This is best done at the time you became aware of the problem, so that the people responsible for providing the service can help solve the matter for you straight away.
To pursue a complaint or to share your comments, please complete our Comments & Complaints Leaflet and return to:
St Helens Medical Centre
Upper Green Road
St Helens
Ryde
Isle of Wight
PO33 1UG
Alternatively, if you feel your issue is still not resolved, you can contact the South East Complaints Hub who are responsible for handling complaints about GPs, dentists, pharmacists/pharmacies and optometrists/opticians within South East England. The contact details are:
South East Complaints Hub
NHS Frimley ICB
King Edward VII Hospital
St Leonards Road
Windsor
SL4 3DP
Phone number: 0300 561 0290
Email address: [email protected]
Website: https://www.frimley.icb.nhs.uk/contact-us/complaints-and-compliments
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.