Here at St Helens Medical Centre we aim to provide patients with the best care we can.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint or to share your comments please complete our Comments & Complaints Leaflet and return to St Helens Medical Centre, Upper Green Road, St Helens, Ryde, Isle of Wight, PO33 1UG.
Alternatively you can contact the NHS England by phone or email -
Tel: 0300 311 2233
Postal Address: NHS England, PO Box 16738, REDDITCH B97 9PT
We are continually striving to improve our service. Any helpful suggestions would be much appreciated.
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.