Appointments

Urgent appointments

To request an urgent appointment for today (Monday to Friday):

• Phone us – 01983 871828, Monday to Friday from 8.15am to 6.30pm
• Visit the surgery – Speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

• Use our Online GP Appointment System – SystmOnline

• Phone us – 01983 871828, Monday to Friday from 8.15am to 6.30pm
• Visit the surgery – Speak with a receptionist, Monday to Friday from 8am to 6pm
• Use your NHS account – (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery

Cancelling or changing an appointment

To cancel your appointment:

• Use your NHS account – (through the NHS website or NHS App)
• Using the GP online system – SystmOnline
• Phone us – 01983 871828, Monday to Friday from 8.15am to 6.30pm

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse face-to-face or by phone
• If you need an interpreter
• If you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we may carry out a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8.15am as possible.

Your GP will call you first and only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule home visits.

You can also be visited at home by a Community Nurse if you are referred by your GP.