Appointments

Urgent appointments

Urgent appointments are not for repeat prescriptions, fit notes or for signing forms but for urgent matters only.

If you need advice the same day please telephone the Practice as soon after 8.15am as possible.

To request an urgent appointment (Monday to Friday):

  • Phone us – 01983 871828, Monday to Friday from 8.15am to 6.30pm
  • Visit the surgery – Speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

  • Phone us – 01983 871828, Monday to Friday from 8.15am to 6.30pm
  • Visit the surgery – Speak with a receptionist, Monday to Friday from 8am to 6pm
  • Use your NHS account – (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Think Pharmacy First

Most pharmacies can provide prescription medication for certain conditions without the need to see a GP or make an appointment. This service, known as Pharmacy First.

Pharmacy First means you can go straight to the pharmacist for treatment of some minor health issues, without needing a GP prescription first. If you are exempt from prescription charges, the medication will be free. If you pay for your prescription, you will pay the regular cost of the medicine. To use this service, you must be a registered patient at one of the surgeries on the Isle of Wight. Please note most pharmacies have a private consultation room.

Your appointment

When you contact us, we’ll ask what you need help with. This helps us choose the right healthcare professional for you.

We hold surgeries every day except Sundays and bank holidays.

If you have an urgent medical need, we will do our best to see you on the same day, though you may not see your preferred doctor.

Please only request a same-day GP appointment if it is urgent. A phone call from a GP might be enough.

Cancelling or changing an appointment

To cancel your appointment:

  • Use your NHS account – (through the NHS website or NHS App)
  • Using the GP online system – SystmOnline
  • Phone us – 01983 871828, Monday to Friday from 8.15am to 6.30pm

We will then be able to offer your cancelled appointment to someone else. 

We appreciate your cooperation!

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you need a chaperone
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we may carry out a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8.15am as possible.

Your GP will call you first and only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule home visits.

You can also be visited at home by a Community Nurse if you are referred by your GP. 

Further information

These cases don’t require urgent GP appointments and can usually be managed in advance. If you’re requesting an appointment for one of these, please let the receptionist know. They can arrange alternative help for you.

When requesting an appointment or home visit, please let the receptionist know the name of your preferred doctor. While we may not always be able to guarantee you will see your preferred GP, we will do our best to accommodate your request.
You have the right to request or we may offer the presence of a chaperone during your consultation or procedure at the surgery. This could be a nurse, healthcare assistant, or another appropriate member of staff, with your agreement. If you’re unsure whether you’d like a chaperone, please contact the surgery to discuss it before your appointment.
If you fall ill while away from home or living outside the practice area, a local GP can see you as a “temporary patient.” If you stay longer than three months, the GP may suggest registering you as a permanent patient. This is important for your new GP and your previous GP, as it ensures your medical history is properly shared.